SkyStone System Requirements and Compatibility Reference Guide

Introduction

This guide provides you with:

• Minimum system requirements
• Recommended system configuration
• Reference compatibility information

Applicable Versions

This compatibility guide applies to the following products:

• Stonevoice SkyStone version 1.x

Previous product versions are not covered. Generally, when troubleshooting compatibility issues, you should upgrade the Stonevoice products to the latest version as a first step.

Note - This guide is constantly updated (even for the same product versions) as new issues are discovered and new configurations are tested. Always refer to the updated version on the Stonevoice website.

Applicable Telephony Platforms

This compatibility guide contains information related to the currently available telephony platforms.

Which Information Is Needed?

For the SkyStone product to operate properly, please check the following requirements and compatibility constraints:

1. Server Machine: Hardware Requirements
2. Server Machine: Operating System Requirements
3. Server Machine: Third-party Software Constraints
4. Telephony Platform: PBX Compatibility
5. Telephony Platform: Mediagateway Compatibility
6. Client Machines: Web Access Software Requirements
7. Limitations in demo version

The following scenarios are the most common:

• You are deploying a new solution including SkyStone Skype^(tm) gateway.
  
  In this case, you might just choose one of the recommended configurations for a dedicated server machine and ensure that the telephony system configuration is chosen among the recommended ones.
   
• You are deploying SkyStone Skype^(tm) gateway into an existing customer solution.
  
  In this case, you have two options with regard to the telephony system configuration:
   
  • Plan to upgrade the telephony infrastructure of the customer to one of the recommended releases,
    
    or, if the former is not feasible,
     
  • Consult the reference information and ensure that the hardware platforms  of the telephony system satisfy the minimum requirements and are not included among the incompatible releases.
     
  With regard to the server machine hosting the applications, you should always set up a dedicated server.

Should you have any question related to special configurations and use cases, you may contact Stonevoice as described in the Technical Support and More Information section below.

Levels of Support and Conventions

Stonevoice provides technical support for its products when they are installed in a suitable environment. Operating system editions, software/firmware versions, hardware platforms and system configurations (such as amount of memory and available storage space) may receive different levels of support from Stonevoice:

• RECOMMENDED
  
  The entry is known to interoperate correctly with the SkyStone product and compatibility is likely to be maintained in subsequent Stonevoice releases. Full technical support is provided on the compatible SkyStone product.
   
• FULL TECHNICAL ASSISTANCE
  
  The entry is known to interoperate correctly with the SkyStone products. Full technical support is provided on the SkyStone product. As new features are developed requiring newer hardware or software, support for the entry may be phased out gradually, eventually demoting the entry to the EXPECTED TO WORK status.
   
• EXPECTED TO WORK
  
  As far as Stonevoice can tell, this entry should work with the SkyStone product. This is true in most cases, but problems may arise with certain configurations, and in such cases limited technical support could be provided.
   
• INCOMPATIBLE
  
  The entry has been tested and has known problems or is incompatible with SkyStone product. Care should be taken when installing a SkyStone product in an environment containing this entry. The preferred course of action is to upgrade the entry to a "Full Technical Assistance" or Recommended version as soon as possible.

Server Machine: Hardware Requirements

Hardware requirements may vary based on the planned workload. You can use the recommendation below to find out the system configuration that is more suitable for your purpose.

Warning - SkyStone product must not run on virtual machines. It can run on virtual machines for evaluation or demo purposes only (with the minimum number of ports/channels). If you put the virtual machine in a production environment, the license of your SkyStone application will expire.

To find out the correct system configuration you can refer to the general recommendation below.
 

Remember that the most important hardware requirement is the CPU speed of your application server.

To know how many concurrent calls can be managed by your machine you can freely download SiSoftware Sandra Lite from:
http://www.sisoftware.net/index.html?dir=dload&location=sware_dl_3264&langx=en&a=
with this FREE software you can test your cpu speed and compare your benchmark with the following one:

The SkyStone product requires specific operating system components and configuration.

Server Machine: Third-party Software Constraints

Warning - The SkyStone product should be installed on dedicated server machines. It's recommended not to install third-party applications on the same machine, except for the programs listed below.

The following application should be installed on the server running SkyStone:

• Skype^(tm) version 3.5.0.239
  It can be downloaded from Stonevoice web site

  Other version could not be supported

An antivirus and a firewall application may be installed, but requires special configuration.
If you need to install an antivirus or a firewall, please contact Stonevoice for more details, as explained in the Technical Support and More Information section below.

Telephony Platform: PBX Compatibility

This section covers compatibility with your primary Private Branch Exchange device:

Telephony Platform: Media Gateway Compatibility

This section covers compatibility with your Media Gateway