The statistics represent the most detailed and all-round query tool offered by the product. The statistics are divided into categories listed on the left side of the page.
Selecting a statistic automatically shows the results in the central page.
Statistics tool bar:
The tool bar is displaced in the upper part of the statistic and displays the print, export, email, filter and schedule buttons. In detail, the tools are::
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Update |
Runs the statistic again |
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Print |
Prints the statistic |
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Export |
Export the statistics into the following file formats:
- PDF
- HTML
- Word
- Excel
- RTF
- Text
- Rpt (structure only)
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Email |
Sends the statistic via email. If the ‘send as HTML (web page)’ is chosen, the statistic will be displayed inside the email message, otherwise it will be attached |
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Schedule |
Schedules the sending or exportation of the statistic at decided frequency. It is possible, for example, to schedule an html exportation of the statistic directly on the page of the company website, thus making the statistic visible to the public. |
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Filter |
Filters the phone calls considered in the statistic. The filter can for example show only the calls of a certain department or only transferred calls, and so on. The ‘request’ option is important for having the possibility to view the considered filter option in the body of the statistic, thus making it customisable without opening the filter options. See Company data: tables and filters for further details. |
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Zoom |
For zooming in or out the statistic layout. |
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Save as.. |
Saves the statistic with the set filter under the ‘Personal’ group on the left menu. |
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Import\export statistics:
Each statistic is physically an rpt file saved onto the Report folder saved in the software main folder on the hard driver (usually c:\Program Files\BluesProfessional). The Report folder contains folders named after the groups displayed in the left menu. Each folder contains its statistics.
The names of the folders and the rpt files of the statistics are made up of a number, an underscore character and the name displayed in the software (eg. 1_Call monitor). Such number before the name decides the display order inside the software..
Following these name rules allows to create further customised folders for easy reference.
In order to export a statistic, just click the export button and select ‘structure only’. In order to import a statistic, save the rpt file in one of the folders inside the Report main folder. |
