The Billy Blue's call monitor is designed to offer a real time control tool for those willing to keep the situation under control from a particular point of view, such as the cost trend or the answer efficiency or simply the number of outgoing calls.
As the figure shows, the monitor page is divided into panels displaying a chart or data. A special menu offers an easy tool to configure this page Tools -> Call Monitor configuration, or just click the  red button on the upper right of each panel, selecting Configure monitor.
Configuration:
The 'Configure the monitor according to an existing profile’ offers a number of different default selections concerning the number of panels and their contents. |
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The 'Configure the monitor manually’ offers a manual selection of the number of panels to be displayed.
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Click next ... |
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to select the content of each panel. If a default profile has been chosen, this page will display default selections. |
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Click next... |
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to save the settings with a new profile name. The profiles are useful to group a number of statistics and chart and easily browse them to view the information from different points of view. |
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Panel options:
Clicking the red button placed on the upper part of each panel, shows the option menu:
Update now
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Reload the panel information, executing again the query on the archive. |
Manual\automatic update |
If the manual update is selected, the information will be updated only when ‘update now’ is clicked
If the automatic update is selected, the automatic update can be scheduled, for example very 3 hours and so on.
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Print |
Prints out the panel
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Export |
Exports the panel in one of the following formats:
- PDF
- HTML
- Word
- Excel
- RTF
- Text
- Rpt (only structure)
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Filter |
The filter restricts the information field to certain type of calls. For example, if the panel shows an extension breakdown chart showing all extensions, clicking filter will display calls of only on department or extension group or only international calls and more. See Company Data, tabels and filters for displaying a detailed description of the filter use.
After being filtered, the monitor panel can be saved with a different name and it is possible to decide to overwrite the existing one or create a new one.
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Call Monitor Configuration |
See above. |
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